Legal information — KH2
Terms, privacy rights, refund rules and dispute procedures applicable to ferry ticket services in Canada.
Terms of Service
These Terms govern booking, payment, ticket issuance and site use for KH2 services in Canada. By using KH2 you agree to the terms below and any carrier-specific rules that apply to purchased ferry tickets.
- Ticket issuance: electronic tickets are valid once payment is confirmed.
- Pricing: displayed fares include applicable taxes and mandatory fees unless stated otherwise.
- Amendments: KH2 may update terms; material changes will be posted on this page.
Privacy & Data Handling (Canada — PIPEDA)
KH2 collects personal data required to facilitate bookings and customer support. We process data under Canadian federal privacy rules (PIPEDA) and provincial laws where applicable.
- Controller: KH2, contact via contacts.html or +1 416 378-45-67.
- Purpose: booking, payments, fraud prevention, service updates and legal compliance.
- Retention: data retained as required for transactions and fiscal recordkeeping; retention periods disclosed on privacy.html.
- Transfers: limited transfers to service providers; safeguards include contractual requirements and encryption.
- Your rights: access, correction, deletion where permitted, and complaint to the Privacy Commissioner of Canada.
Privacy Officer
If you have privacy questions or requests, see privacy.html or contact our privacy officer through the contact page.
Refunds, Cancellations & Price Transparency
Ferry ticket refund and cancellation rules vary by carrier and fare type. KH2 outlines carrier policies at purchase and in confirmation messages. Below are standard practices and consumer protections in Canada:
- Non-refundable fares: some discounted fares may not be refundable; exceptions handled per carrier policy.
- Refund timings: refunds processed within specified windows; credit-card refunds depend on issuer.
- Service disruptions: in case of cancellations by carrier, options include rebooking, credit or refund.
Delayed sailings: carriers typically offer rebooking or refund. Missed connections caused by carrier: eligible for refund or alternate transport.
Duplicate charges: report within 30 days for investigation and resolution.
All mandatory taxes and regulatory fees are shown at checkout. Optional add-ons are itemized. Service charges for third-party providers are displayed separately when applicable.
Dispute Resolution & Complaints
If you have a complaint about a booking, ticketing error or service, please follow these steps:
- Contact KH2 support via contacts.html or phone for initial resolution.
- If unresolved within 30 days, escalate with documentation to the carrier.
- For consumer protection matters, contact the provincial consumer protection office or the Office of the Privacy Commissioner of Canada for privacy disputes.
KH2 aims to acknowledge complaints within 7 business days and conclude investigations within 30 calendar days where possible.
Legal Documents & Links
Submit a Legal Request or Access Request
Use this form to request access to your personal data, submit a privacy request or file a legal inquiry. We will respond according to applicable Canadian obligations.
What to expect
We will acknowledge your request within 7 business days. For identity verification, we may request supporting information. Certain requests are subject to statutory limits and exemptions under Canadian law.
Postal address: 14 Carlton St, Toronto, ON M5B 1K9